Getting Started
ReleaseTag is a customer feedback platform that collects signals from email, app store reviews, and crash reports, then uses AI to extract insights and suggest actions.
How ReleaseTag works
ReleaseTag follows a three-step flow: Signals → Insights → Actions.
- Signals come in from multiple sources: customer emails, App Store reviews, Google Play reviews, and crash reports from Sentry or Firebase Crashlytics.
- Insights are automatically extracted by AI. Related feedback is grouped together and categorized as bugs, feature requests, or general feedback with a priority level.
- Actions are suggested by AI based on the insights: draft replies to customers, responses to reviews, or even code changes via GitHub pull requests. You review and approve before anything is sent.
Setting up your account
When you first sign up, the onboarding wizard guides you through:
- Create an organization — Your organization is the top-level container for your team and projects.
- Create a project — Each project tracks feedback for one app or product. Your project gets a unique inbound email address automatically.
- Connect your signal sources (optional) — Connect App Store Connect, Google Play, or set up email forwarding to start receiving feedback immediately.
Core features
Conversations
Customer emails arrive as threaded conversations. Reply directly from the dashboard, and AI suggests responses for you.
Reviews
App Store and Google Play reviews are synced daily. AI drafts developer responses and links related reviews to insights.
Insights
AI automatically extracts patterns from your feedback and groups them into actionable insights with priorities and categories.
Diagnostics
Crash reports and ANR events from Sentry and Firebase Crashlytics appear alongside your customer feedback for a complete picture.
Actions
AI-suggested actions include draft replies, review responses, and code changes. Review and execute with one click.
Connecting integrations
ReleaseTag integrates with the tools you already use. Visit the Integrations section for setup guides:
- Inbound Email — Receive customer feedback via email
- App Store Connect — Sync iOS reviews and version info
- Google Play — Sync Android reviews and version info
- GitHub — AI-generated pull requests from feedback
- Sentry — Real-time crash report syncing
- Firebase Crashlytics — Crash alert forwarding
- Intercom — Import conversations from Intercom
Team management
Invite team members to your organization and assign them to projects. Members can have different roles:
- Owner — Full access including billing and organization deletion
- Admin — Manage integrations, settings, and team members
- Member — View and interact with conversations, insights, and actions
- Guest — Read-only access to conversations, insights, and actions
See Roles & Permissions for the full permissions breakdown.
To invite someone, go to Project Settings → Team and create an invite link. Invite links expire after 7 days.
Support
Need help? Contact us at support@releasetag.com